Mobile Phone and Smart Phone problems and solutions for the Nokia Lumia 520

Problem: The battery life is too short - the battery runs out quickly! This is a new phone, too!

Solution 1: Different phones have wildly different battery needs. Generally speaking, the bigger the screen and the more functions in use (e.g. bluetooth, wifi, gps etc), the faster your battery will run down. Google "Typical Battery life" for your phone and see what other people are getting. If you are getting much (more than about 40%) worse battery life and you have turned off all unnecessary applications, functions and services, your phone may have other issues and you should contact the manufacturer / your retailer to investigate further.
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Problem: My phone is frozen and won't respond.

Solution 1: Do a hard reset. Hold the power button down for ten seconds or so, or Google how to do a hard reset.
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Problem: I can't take any photos any more.

Solution 1: Have you checked how much storage space you have left? You might need to move some photos off your phone and onto your computer.
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Problem: The speaker doesn't work.

Solution 1: Obvious solution first - have you checked all of the different volume settings? Some phones have more than one volume setting and you might have to check the instructions to see if there are any other volume settings. If this is not the case, have you caused any damage to the speaker, by dropping the phone or inserting anything into the speaker? Check for signs of damage.

Also check the phone isn't in a silent mode or a do not disturb profile.
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Problem: How do I improve battery life? It's not very good at the moment.

Solution 1: Try to shut down applications and functions when you're not using them. Charge the battery to full, don't remove it before it's fully charged and try not to leave it plugged in for too long after it has reached 100%.

The screen is a massive user of battery life, so turning down the brightness setting will make a big difference.
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Problem: Microphone malfunction.

Solution 1: Check for a new software / firmware update for your phone. You might even have to do a factory reset if this doesn't work, but that is an absolute last resort.
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Problem: The screen has a strange purple tint. Is it broken?

Solution 1: It's not necessarily broken. Perform a system (software) update and see if that fixes it.
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Problem: when making a call the screen goes blank and will not reappear so if needing to chose an option cannot do it

Solution 1: If you look closely at your phone you notice there are two tiny black spots run your thumb over these and the screen wakes up.
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Problem: The text on my phone has become so large I cannot read more than two lines as they fill the screen. How can I reset it to a normal size.

Solution 1: Switch off the magnifier funtion in setting
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Problem: The phone keeps restarting randomly. I can't get anything done because I keep having to sort it out after my phone reboots.

Solution 1: There may be a few reasons for this. In a phone that had a removable memory card, I would say to take that out and try again without it (or reformat the card) but in this case I think it is possibly due to either (a) an application that is running in the background that is causing the reboot, or (b) a faulty component. For (a), try to shut down any applications that are currently running, particularly any that are new to your phone. For (b), try turning off all the additional functions on your phone and see if that stops the problem. If so, turn them on one by one until you find out what is the root of the problem. If not, feel how warm your phone is when it restarts - is it overheating?
0 out of 0 people found this solution helpful. Solution 2: My phone is hard resetted and i can't download any apps from store when i download it shows error codes what do i do.....
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